[vc_row css=”.vc_custom_1440052026280{margin-top: 40px !important;}”][vc_column width=”1/1″][vc_column_text]If everything goes well, making an insurance claim is simple and stress-free – especially if you take time to get all the details right. This article takes you through the process of making an effective claim on insurance like home, car and travel. A little further down you’ll find more information on life and health insurance like private medical insurance, income protection and critical illness cover.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][nfw_headlines nfw_headline_title=”STEP ONE” nfw_headline_details=”Before calling your insurance representative to report”][nfw_dividers nfw_divider_type=”single-dotted”][/vc_column][/vc_row][vc_row el_class=”mv-row”][vc_column width=”1/3″][nfw_team_member nfw_team_member_name=”GET THE FACTS STRAIGHT” nfw_team_member_image=”1853″ nfw_team_member_job=”Job Title”]Be clear about exactly what happened so you can tell your story factually and consistently with no missing details or exaggeration. It’s often best to write it down.[/nfw_team_member][/vc_column][vc_column width=”1/3″][nfw_team_member nfw_team_member_name=”CHECK YOUR POLICY” nfw_team_member_image=”1855″ nfw_team_member_job=”Job Title”]The next step is to make sure you’re covered for whatever has happened, and then check if there is a procedure you need to follow.[/nfw_team_member][/vc_column][vc_column width=”1/3″ el_class=”about-goals”][nfw_team_member nfw_team_member_name=”REPORT IT” nfw_team_member_image=”1856″ nfw_team_member_job=”Job Title”]If you’re claiming for something that has been stolen or vandalised, you should always report the incident to the police before doing anything else. Most policies have time limits for you to report things to the police so do it straight away.[/nfw_team_member][/vc_column][/vc_row][vc_row nfw_row_full_width=”yes”][vc_column width=”1/1″][nfw_dividers nfw_divider_type=”single-line”][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][nfw_headlines nfw_headline_title=”STEP TWO” nfw_headline_details=”Calling your insurance representative helpline”][/vc_column][/vc_row][vc_row el_class=”mv-row”][vc_column width=”1/3″][nfw_team_member nfw_team_member_name=”CASE ASSIGNMENT” nfw_team_member_image=”1851″ nfw_team_member_job=”Job Title”]One of our  insurance professional will be assigned to work on your claim.[/nfw_team_member][/vc_column][vc_column width=”1/3″][nfw_team_member nfw_team_member_name=”MEETING” nfw_team_member_image=”1854″ nfw_team_member_job=”Job Title”]Meeting with your claims professional to discuss your coverages and the situation.[/nfw_team_member][/vc_column][vc_column width=”1/3″ el_class=”about-goals”][nfw_team_member nfw_team_member_name=”EVALUATION” nfw_team_member_image=”1852″ nfw_team_member_job=”Job Title”]Evaluation by your claims professional, which can include inspecting your car, examining evidence of any injury claims, and an initial payment.[/nfw_team_member][/vc_column][/vc_row][vc_row nfw_row_full_width=”yes”][vc_column width=”1/1″][nfw_dividers nfw_divider_type=”single-line”][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][nfw_headlines nfw_headline_title=”Tips for getting your claim accepted”][/vc_column][/vc_row][vc_row el_class=”leader-direc”][vc_column width=”1/2″][vc_column_text]

  • File your claim as soon as possible. Your policy may have a time limit for making claims – and even if you’ve got plenty of time, it’s best to file while the information is fresh in your mind.
  • Give the details clearly. The easier you make things for your insurance company, the fewer hold-ups there will be when they’re processing your claim.
  • Don’t exaggerate. Never try to overplay the value of your claim. Stick to the facts. Insurers are used to seeing claims that don’t stack up. Ask for too much and you could invalidate your claim.

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  • Document the damage. Take photos and videos of damaged possessions, substandard hotel rooms, or whatever you’re claiming for, as soon as the damage occurs. Note down flight numbers for delayed flights, make lists of items stolen – the more solid evidence you have, the quicker it is for an insurance company to process your claim.
  • Document the claims process. Any time you talk to your insurance company, note down the date and time, the name of the person you spoke to and what was said. Keep any letters you’ve received, and copies of letters you send.

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